frequently asked questions

  How do I make a reservation? 
Our reservation line, 1.416-894-0387, has reservation specialists available seven days a week from 9am to 7pm (E.S.T.) In addition, our online booking is available 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you so as to assist in finalising your rental within. The reservation is not final until you return your completed rental agreement that shall be issued to you after we receive your verbal request for the blank rental agreement or you have made an online reservation and have returned the completed rental agreement that you will be supplied with.. Once approved and you have received your final email of reservation confirmation the reservation itself shall be subject to all terms, conditions and policies. 
   What is your payment policy? 
A deposit of 50% of the total price is required for all reservations due upon the submission of your signed rental agreement, provided your agreement submission date is greater than thirty days away from your check-in date. Your final payment would then be due 30 days prior to your check-in date. If you're agreement submission date is inside of thirty days from your check-in date then 100% of the payment is due at the time you submit your agreement. Mark your calendar for payment dates as no reminders will be sent out. Reservations and the associated payments are all subject to the cancellation terms as are specified within your rental agreement terms and condition and policies. 
  What if I need to cancel my reservation?
  Cancellations sometimes must occur. Cancellations will be handled in accordance with our policies as stated both on our website and as per detailed within our rental agreements. The recommendation is that you contact the reservation specialists at ChaletsinBlueMountain either by phone or via email as soon as the possibility of a cancellation exists. 
  What are your check-in and check-out times? 
Check-in time is 4:00pm - 7:00pm. Check-out time is by 11:00am. You as the rental guest must agree to schedule around these stated times. We ask that you or your guests do not go to the property before checking in with our office. If cars or people are seen at the property, it will delay its cleaning and inspection, and thereby, delay the check-in time.  The details of the check-in and check-out process shall be supplied to you after you have completed your rental agreement submission and the property rental process. 
  Can we make advance reservations? 
All reservations are handled on a first come first basis based solely on when completed rental agreements are received within our office. 
  Who is responsible for damage to the rental property?
  It is our policy to conduct a property pre-inspection prior to your check-in with ChaletsinBlueMountain. If any damages or flaws are identified during the process of pre-inspection those are recorded. Once you arrive at the property you would have been instructed at the time of check-in to study the property yourself and advise us within two hours of your arrival of any items and/or issues that cause you concern. Any damages either not noted on VBM's pre-inspection, not noted by the renter during that two hour initial window of opportunity and clearly caused by the occupant renter shall be come the sole financial responsibility of the rental guest. You agree to indemnify ChaletsinBlueMountain and/or the property owner for any damages to the rental property, including damages to structure, furnishings and household items, components of exterior landscaping and any component of the property that the renter has access too or contact with. Furthermore the sole responsibility for the condition of the property, resulting from occupancy, is born by the renter and/or the renter's guests and damages do exclude normal wear and tear. In the event that damages result from a guest's occupancy, Agent is authorised to utilise the "Security and Damage Deposit" to reimburse VBM and/or the Owner for said damages and this financial liability and the mechanism of reimbursement does extend to the credit card on file related to the applicable agreement. 
ChaletsinBlueMountain, its ownership, staff or heirs and assigns nor the Property Owner will not be liable for any damages to property nor liable for any accident that may occur to you during your rental occupancy in or on the property. ChaletsinBlueMountain staff or contractors and/or the Property Owner may enter property at a reasonable time for the purpose of enforcing policies and/or making repairs. ChaletsinBlueMountain nor the Property Owner are responsible for articles left on the property or its grounds. 
  What supplies are included in the rental? 
For your convenience and enjoyment all of our properties are fully equipped with kitchenware and supplies for the preparing of those memorable vacation meals as well as paper towels, soap, tissues and toilet paper, garbage bags, cleaning supplies. Coffee filters and all that is required to ensure an enjoyable experience here in The Blue Mountains. 
   What items should we bring? 
You will need food and beverages, bed linens, towels and pillow cases if it is your decision to supply your own as well as any other equipment or item you feel you will need as part of your planned trip or vacation. 
  What types of vehicles are not allowed?
  Please be aware vehicles such as RV's, boats, Campers or larger vehicles should didtate that you would need pre-approval. This is more a function of parking constraints that any other reason so please do ask prior to your arrival. 
   May I BBQ outside?
  BBQ'ing is permitted and is in fact encouraged ! We do strongly recommend that you read the amenities and features lists on our website to be sure your rental property offers a BBQ. We do supply the propane at no additional charge. 
  Which properties have swimming pools and/or hot tubs? 
We do strongly recommend that you read the amenities and features lists on our website to be sure your rental property offers a BBQ. We do supply the propane at no additional charge. 
   Are foreign checks accepted? 
  No we do not accept cheques. We accept Visa, MasterCard, American Express and interact funds transfers and cash. 
   Are pets allowed?  
  Certain properties do allow pets and certain ones do not. We do strongly recommend that you read the amenities and features lists on our website to be sure your rental property accepts pets. 

Blue Mountain Chalet rentals are an affordable and convenient way to vacation in blue blue mountain. Our chalets are a walking distance from the Blue Mountain Village and local beaches.

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Phone: +1 416-894-0387
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